For your convenience, we accept Visa and MasterCard.
We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at 415-897-7770 (Novato, CA). Many times, a simple telephone call will clear any misunderstandings.
Our doctor and staff are proud to be a team whose primary mission is to deliver the finest and most comprehensive periodontal services available today. We are concerned about your dental care and want to ensure that it is performed in the most responsible manner. In order to assist you with the investment in your dental health, we have outlined our payment policy.Emergency/Single Visit Payments
For single-visit procedures, our policy is that payment is due in full at the time of service. For your convenience we accept cash, checks, money orders and credit card payment (MasterCard and Visa).Multiple Visit Payment Options
- Option 1: Full Payment at the Time of Service
- Option 2: Open Account Payment Plan
Treatment fees divided into 2 or 3 equal payments
For those individuals desiring a more flexible payment plan, the open account plan may be the best choice. This plan allows for three equal payments to be paid out over a period of three months (the first payment of one-third is due at the time of treatment, the second payment is due one month after treatment and the third and final payment is due two months after treatment).
- Option 3: For those who would prefer an extended payment plan, outside financing is available.
For your convenience, payments may be made with cash, personal check, and bank draft, Visa or MasterCard. If you have any problems or questions, please ask our staff. They are well informed and up-to-date. Please call if you have any questions or concerns regarding your initial visit.
Financial Policy PDF
Our insurance coordinators deal with many different insurance companies. Some companies offer many different dental plans. These companies can change benefits, co-pays and deductibles many times throughout the year. We do our best to provide you with accurate coverage estimates based on information available to us. At times, it is almost impossible to accurately estimate our patients' insurance co-payment. Many insurance companies will not give out fees until after the treatment is completed. Dealing with these companies can be difficult and time consuming. As a courtesy, we ask that you keep us informed of any change to your insurance. It is important that all information about you and your insurance is current.
Although we will gladly file your claim on your behalf, you may wish to submit the claim yourself. In general, insurers process claims filed directly by patients faster than those filed by the dental office.
Further, most dental insurance policies are limited and often only pay for a portion of the procedure(s) that may need to be done.
Preferred Providers for:
The majority of dental plans reimburse approximately 30%-80% of treatment costs. With this in mind, we ask that 30% - 40% of the fee be paid at the time of service.
Private & Group Insurance
As a courtesy to our patients with dental benefit plans, we will submit necessary claim forms, receipts, and other information to your insurance company. Please understand that your insurance policy is a contract between your and your insurance company and payments are dependent upon the premiums you pay and the benefits your company negotiates. We are not a party to that contract. If your insurance has not paid within 45 days, you will be responsible for the total amount of your balance.
Upon receipt of an insurance payment, any balance due will be billed to you. If you have deposited an excessive co-payment, it will be refunded to you.